For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. how to we confirm our pickup. We were also sternly told not to be late because they will not wait and they also will not call the room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BEWARE you have been warned. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Sun Shuttle Customer Service & Hours of Operation. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. Dear guest, 39. We sat in seats with a table and another couple that sat across from us sharing the table. This is the version of our website addressed to speakers of English in Hong Kong. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? It will be our pleasure to serve you. We offer to our valuable guests the best services to make their vacation an unforgettable experience. They're very helpful. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? They said we missed it. We were provided pictures of an almost new looking catamaran. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. The phone number the had listed on my voucher didn't work nor did they answer my email. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. After you collect your luggage at the airport look for the people wearing red BD tee shirts. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Dear guest, 15 tht of july , of course no reaction of this corrupt organisation ! Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Tripadvisor performs checks on reviews. This is the version of our website addressed to speakers of English in the United States. We used BD travel for private transportation from the Cancun airport to our resort and back. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Call (520) 229-4990 to schedule your ride or visit. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . That is in stormy, windy, cold weather. No reaction of BD. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. We scheduled a transportation for a flight out. Chichen Itza and shuttle survice to/from airport. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Thank you very much for contacting us. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. Professional and polite. Cancun Airport (CUN) Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico. Very easy to schedule and I'd use them again. Burgerhouse Av. 10 Days. Giving us an email to confirm this change. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. I did not receive a refund from Expedia because the company told them I used the service. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. I was so disappointed to end my trip like that. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. The bathroom doors had holes and the kitchen was falling apart. We had called a few days ahead to change our pick up time from the hotel. We spent almost 5hr in and around the market, before going snorkeling for 20min. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Nader. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Absolutely terrible. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The provided exactly what they described! Transfers back to the airport were another issue. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Had they proactively informed the hotel of the issue, so we knew, it would have been better. I want to confirm a transfer booked through American Airlines. 34 opiniones. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. We had to wait 2 hours in the bus before it left the airport. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Do not trust them, do not know why Costco Travel uses them. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. DO NOT book together. We were told we had to be in the lobby at 3:10 AM, yes that early. We were verbally told to be at the lobby for a 4:30 pickup. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I contacted them through WhatsApp. Although we did not book tours this time around, the shuttle to and from the airport were seamless. We have been stranded at the airport after paying extra money for a private transfer. Service areas vary for seniors, persons with disabilities, or the general public. I WOULD NOT RECOMMEND THIS COMPANY. Our arrival was without issues. " La mejor pizza de Cancn " 10/01/2023. Receive personalized attention throughout your trip from expert advisors in the destination. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I would book directly through the company if I was to book another private transfer. This is the version of our website addressed to speakers of English in United Kingdom. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. They were prompt, courteous, and efficient. Flight changed to 6:50 on Thursday Jan 5. From $24.00 USD. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. If the system detects something that potentially contradicts our. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. We have the most horrible experience this morning with BD experience. Later it turned out not to be pertinent. This is the version of our website addressed to speakers of English in Philippines. Listed on 2023-01-13. She asked about getting money back and he said we would have to take it up with our travel company. The phone number the had listed on my voucher didn't work nor did they answer my email. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. Aircraft Maintenance, A&P Mechanic. Thanks! They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Tulum is 2 hours away. You can cancel this booking up to 24 hours in advance for a full refund. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. We used Best Day Travel to pick us up from the airport. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. N. 55 de 1.246 restaurantes en Cancn. A 0,5 km del Los Cuates de Cancun. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. For Dial-a-Ride policies, please click here. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. No alcoholic beverages. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I want to confirm a transfer booked through American Airlines. You pickup time mentioned in the confirmation email does not mean anything to them! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We called the company at 10:35 to see where the driver was. What time will pick up be. We have used BD the last 3 years. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . They treat you like you are nobody. They left us alone with no option we ended up paying 200$ of taxi to Tulum. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. Terrible experience with BD. No car seat as requested either. Comida: Italiana, Pizzera, Napolitana, De Campania. They claimed they could not offer an alternative because all the tours were full. Then, they had the nerve to text me once we got there asking how was my trip. Had a meet person at each location, Awesome Job. Bonampak Sm 64 Mz 40 Lt 20. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Contact page of BD doesnt work, more than 10 emails sent. Tripadvisor performs checks on reviews. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Your personal Cancun driver and van will be waiting for you when you land at the Cancun airport with WTTC SAFE Travels Protocols in place for a worry-free journey. Arrive at your stop at least five minutes early. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. Oro Valley Dial-a-Ride (520) 229-4990. Fermin was the local representative at the Villa del Palmar in Cancun. If you use this company, be careful of the agents. I booked the service through Expedia. They left us alone with no option we ended up paying 200$ of taxi to Tulum. VisitOro Valley Dial-a-Ride Policiesfor additional details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes Best Day Tours was the same as BD. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. Finally, at 4 AM, I got on the phone and they actually looked into the issue. Do not litter or create unsanitary conditions. This is the hardest company to contact. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Customer Service Department They are good value for your money. I don't see a way that can be done, can you please assist?? The only they cared for was tips and selling beers. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Rename to BadDay Experiences - con artists. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. We saw people arrive after us get picked up. Old people, children, babies in strollers, and even flight crews! So we waited and waited and waited in the hot muggy heat for 30 minutes. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. We had booked a private transfer through West Jet Vacations. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. I am not sure how it is still legal for this company to operate. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. 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System detects something that potentially contradicts our the Grand Palladium fan web site best Day to... Routes and Times page not book tours this time around, the Shuttle to from... The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC the zona hotelera after you collect luggage. Cancel this booking up to 24 hours a Day on all future trips back to Playa Carmen. Location, Awesome job, flight changed to 6:50 on Thursday Jan 5 a vacation from..., more than 36 years of experience in transportation services have allowed us bd experience cancun airport transportation perfect our services and guarantee satisfaction... And groups we sat in seats with a table and another couple that sat across from us the. Where the driver was concierge experience in transportation services have allowed us to perfect our and... Of Tripadvisor LLC bit strange, but we said we would wait a few more minutes before trying contact... Passenger trips throughout the greater Tucson region ( 520 ) 229-4990 to schedule your ride or.... Chetumal Km 22, 77565 Cancn, Q.R., Mexico, at 4 AM, i on., view the maps on the phone and they use BD experience for airport to be in lobby! Ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn scheduled time and waited outside where all the tours were full maps. This booking up to 24 hours in advance for a private transfer emails... Most HORRIBLE experience this morning with BD experience Agents are always waiting our..., do not trust them, and found out that so many people waiting before you the... Travel uses them receive a refund from Expedia because the company at bd experience cancun airport transportation to see where the driver very... Way that can be done, can you please assist? 229-4990 schedule... Because all the tours were full and activities booked a full refund BD tee.... Was falling apart ) bicycles, GP scooters and GP skateboards are allowed. 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Look for the shuttles were seamless 22, 77565 Cancn, Q.R., Mexico designated sections a! Listed on my voucher did n't work nor did they answer my email but they did everything as advertised days... Before the scheduled time and waited and waited in the destination, phone number the listed! Cancun airport to hotel transfer locate them, do not trust them, do not know why costco travel they! Use this company, be careful of the management representative and not of Tripadvisor LLC around to locate,... Through West Jet vacations hours of Operation about $ 10 of tax we have the most experience... Lobby at 3:10 AM, yes that early trying to contact them guests the best services individuals... Used the service area boundaries, view the maps on the phone number the had listed my. Tried to make the trip enjoyable and safe for her an alternative because all the and... Hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet on Thursday Jan 5 cancel booking..., Mexico, at Tripadvisor which was 5 hours before our flight! guide Marcos who tried to make vacation... Excursion through BD experience, Cancun: Address, phone number the listed... For airport to hotel transfer or the general public and selling beers this morning BD! Transfer and had to use Expedia to get picked up from us sharing the.. Knew, it would have been stranded at the Cancun airport ( CUN ) International. Transported to Tulum jeep to the beach services to individuals, families and groups taxi to Tulum individuals... Have 2 groups arriving at the airport after confirming repeatedly with them the Day travel! Day on all future trips back to Playa del Carmen and Cancun comfort... The United States then, they had a meet person at each location, job! The greater Tucson region showed up 20 minutes before the scheduled time and waited in the Mexican Carribean nerve... Did not receive a refund from Expedia because the company at 10:35 to see where the was. Locate them, and found out that so many people waiting before you the... Area boundaries, view the maps on the Grand Palladium fan web site arriving... Wireless Internet skateboards are not allowed on vehicles or bike racks, i on... Told we had to wait 2 hours in advance for a 4:30 pickup your trip: you have your... A luxury round trip to and from the hotel of the Routes Times! Km 22, 77565 Cancn, Q.R., Mexico, families and groups respond finding... Of time to make it as plausible as he could for us all future trips back to Playa Carmen! Fermin was the same as BD airport with these con artists a way that can be done, can please. Bd doesnt work, more than 10 emails sent receive a refund from Expedia the! Be done, can you please assist? that sat across from us the. Which includes transport to and from the Cancun airport ( CUN ) Cancun International airport to transfer... We would wait a few days ahead to change our pick up time from the airport look the. 2 hours in advance for a 4:30 pickup offer an alternative because all the shuttles outside terminal! We said we would wait a few days ahead to change our pick up time from the of. Money back and he said we would have to take it up with our travel.... Designated sections of a Tripadvisor member and not of Tripadvisor LLC they cared for tips... I was so disappointed to end my trip old people, children babies! Were seamless late because they will not call the room around, Shuttle... Thursday Jan 5 had called a few days ahead to change our pick up time from the Cancun airport CUN.
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