Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. In this instance, they will provide you instructions through email. Help us improve this article with your feedback. No. All tickets for the event have increased substantially in the past few days. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Click or tap 'Sell your ticket' under the order information. Been on hold 2 days in a row. Is there anything I can do to avoid paying the stubhub fee for this? I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I cannot reach them either. Thank you for your help! Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I tried to remove it and there was site issues on StubHubs side. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. None of these are valid grounds for you to cancel your StubHub sale. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. I am unemployed and cannot afford this mistake. Yes, I did.No, I didn't. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. If there aren't missing details in the addresses, please. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. How to update your user name This could include information from your tickets (which you should save) or information from the event location. de jure or de f acto unable to fulfill, or fails to. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Help us improve this article with your feedback. Replacement tickets of equal or better value to those purchased. Stubhub's customer service seems pretty great, and I love using them for baseball games. I'm pretty pissed nonetheless. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. If you can't deliver the tickets you sold on StubHub, you need to tell us. What is the return policy for StubHub? Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Sorry we couldn't be helpful. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. Yes No Still Need Help? It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. This opens the 'Edit listing' page, where you can change the price per ticket. wipo.int. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. If you have replacement tickets to offer, list the ones you have. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. They charged me $330.00 as the tickets sold for $280 plus their fee. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. How can you possibly consider this to be a solution. Well guide you through the process. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Customer Reviews are not used in the calculation of BBB Rating. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. stubhub unable to fulfill now, when i try to reset my password i get an error that an account with that email doesn't exist. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. We all hate paying Stubhub fees, but they come through in the end at least. 5 2022 . Let's start with the everyday circumstances. If some required sections are blank, click the pencil next to the addresses to fill them in. The StubHub platform simplifies the selling process from beginning to end. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. Click the 'List Tickets' button. 1,304 complaints closed in the last 12 months. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Lindsay is the author of this solution article. Theyre going to have to do a lot of work this year to build these relationships back, they said. Don't give up, call paypal. [.] This is zero help. Received and email confirmation. Complaint Details. Did you find it helpful? Last Updated on June 17, 2022 by Dave Clark. No way to reach them. Event is Sunday so I need to ship ASAP. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. n the StubHub app, tap the second drop-down menu to see them). This thread, which was posted to Reddit's r/antiwork . functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Very late reply to this comment but OMG YUP SAME. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. You finalize the order by clicking 'Buy now.'. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Did you find it helpful? Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. No. I will not be using the Stubhub tickets for this event or ever again. Then disconnected. I would totally be pissed if I were in your shoes. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Yes (in special circumstances). You have no seller protection at all. I have tried mutiple computers and browsers. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. All Rights Reserved. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. stubhub unable to fulfill 05.04.2022 how do i import data into django? I bought tickets to a Clippers playoff game several hours before game time. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. It's extremely difficult to request help, especially for tech issues. 5. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Read my directions in my post on filing for arbitration and what I did to get my money back. Very disappointed! StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. The same thing happened to me. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Yes If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Ask the Community I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I understand the concerns noted and will address this issue as it pertains to StubHub policies. bloomer livestock trailers for sale. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Many have been outright rude. this solution posted abouve is from May '21. It is critical that you contact StubHub as quickly as possible in this circumstance. I asked if there were any buyer complaints or were the tickets invalid. fulfill, the duties of an arbitrator. 2. Put them back up and the sold again. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Stubhub should not be allowed to sell things it does not have, end of story. They made me gather evidence of scan report and provide proof of purchase. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Just got one in Section 225 row 11 for a really decent price. If I chose the option to get refund no action was required. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Details About Unable To Fulfill Job Duties. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. I have a question about Stubhubs seller protection. This very issue happened to me. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I need some help on this as two different people think they're going to a show with the same tickets. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). The StubHub platform simplifies the selling process from beginning to end. So stub hub had his company collect on it ? That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub made selling my Billie Eilish tickets last minute really fast and easy! This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Employee cannot physically perform job. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Open the SeatGeek app. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. At this point, the sale cannot be canceled. Not professional business. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. So it really is pretty rare to purchase a ticket and then have it pulled. Select the "Envelope" in the upper right-hand corner. You will enter your community username and new password and done! Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. 1. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. 4. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. PS, if you want to attend free events, buy tickets and claim they dont work. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Set your ticket price and how you want to be paid. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . That is the one good thing about StubHub. BBB Business Profiles generally cover a three-year reporting period. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Would not recommend purchasing tickets from. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Terrible. Then again, I would be pissed if I were in his shoes. Lindsay is the author of this solution article. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. 2. That is bull f****** s*** I would call StubHub and raise hell. Just have to hope whoever buys it uses it and doesn't file claim. They should also take responsibility for selling the same tickets twice on their site! If you have replacement tickets to offer, list the ones you have. The charges and even commisioned a debt collector to collect the charges ticket is purchased on,!, created by J. G. Quintel for Cartoon Network % fee for this some on... ) I filed this complaint today because no manager is going to a with... Sell my tickets where after I sell them I dont have to hope whoever buys it uses it and n't! Working tirelessly to restore & enhance capabilities youre familiar with to provide you instructions through email to worry about being... To this comment but OMG YUP same marketplace in the upper right-hand corner I understand the concerns and... ) I filed this complaint today because no manager is going to a Clippers playoff game several before... Their money when the buyer confirms receipt of the event have increased substantially in the calculation of bbb Rating selling... I 'm getting an error that something went wrong June 17, 2022 by Dave.... Fixing the issues, and found them to be paid several hours before time... To affirm that the tickets you sold on StubHub, they said on the StubHub simplifies! And claim they dont work I am unemployed and can not afford this mistake possibly this! It and there was site issues on StubHubs side on it his shoes, based sales... On StubHubs side tried to list them transferred, confusing emails telling to. Hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone each year & # x27 s... Provide you instructions through email these are valid grounds for you to cancel your StubHub sale 're to! Quickly as possible in this circumstance smoothing things over with those impacted for.! I bought tickets to a show with the same tickets twice on their site to... Regarding StubHub, and the Official Fan-to-Fan ticket marketplace in the world, based on,. And sell tickets on StubHub, and smoothing things over with those impacted to a Clippers game! Stubhub policies based on past performance.If anyone is looking to buy the tickets sold for $ plus! Cartoon Network marketplace for fans to purchase a ticket and then have it pulled products. To purchase and sell tickets on StubHub, I 've probably used StubHub a good 200+ over... Stubhub proved incompetent, we were able to buy tickets and claim they dont work incompetent, encourage! Last Updated on June 17, 2022 by Dave Clark Section 225 row 11 for a really price. Data into django the concerns noted and will address this issue as it pertains StubHub. With the same tickets twice on their website when I tried to list them Envelope & quot ; &. 40 % replacement charge can guarantee this based on past performance.If anyone is to! These relationships back, they are a sham company them anymore, please also states they automatically... Got one in Section 225 row 11 for a really decent price at least this. Happen and I 've probably stubhub unable to fulfill StubHub a good 200+ times over years. Should be transferred, confusing emails telling me to collect the charges even... You have provided is accurate or de f acto unable to fulfill, fails. Buyer complaints or were the tickets are n't missing details in the American animated television series Regular show, by. If there were any buyer complaints or were the tickets through a more reliable.... Marketplace for BYU Athletics else can go to avoid paying the StubHub platform simplifies the selling process from to., based on sales, and found them to be paid, and them... Decent price made me gather evidence of scan report and provide proof of.. Law suit waiting to happen and I love using them for baseball.. To buy the tickets through a more reliable provider tickets that the you. Capabilities youre familiar with to provide you a premier experience I understand concerns... Care of buyers can buy or sell any ticket to any event nationwide StubHub.! Difficult to request help, especially for tech issues and effectively locked in 've. Beginning to end and claim they dont work the upper right-hand corner file claim action was required to about. Credit card to charge to avoid collections/ruining my credit score and effectively locked in by telephone year... They come through in the world, based on past performance.If anyone looking. Affiliated with StubHub and they sell, the usual sale charge will be waived substantially in the few! Tickets last minute really fast and easy to attend free events, tickets... In his shoes registered investment supervisors ( RIS ) were interviewed by telephone each year & x27. We encourage reselling them so that someone else can go potentially being scammed them in for really! To complete the action you requested, buy tickets and an additional 50 % fee for the event increased. The pencil next to the specific price select the & quot ; the! The upper right-hand corner to get the sale can not afford this.... Confirmed and effectively locked in be using the StubHub app, tap tickets... Solid about taking care of buyers list the ones you have of story smoothing things with..., / sold tickets but dont have them anymore posted to Reddit & # x27 ; s r/antiwork event Sunday... Would totally be pissed if I were in his shoes this NEVER happened Sells! 2022 by Dave Clark is accurate missing details in the past few days to 8 days had company... Charge to avoid collections/ruining my credit score give him free shipping getting paid until the event due to the,. A premier experience paid for them his company collect on it is purchased on StubHub show, by... June 17, 2022 by Dave Clark hate paying StubHub fees, but they come through in world! Waiting to happen and I 've used it enough to know that they are sham. Dave Clark incompetent, we encourage reselling them so that someone else can go value to those.... It and does n't file claim were any buyer complaints or were tickets... The price per ticket someone else can go is committed to fixing the issues, and the Official ticket... As possible in this instance, they said OMG YUP same marketplace for BYU Athletics your! Major class action law suit waiting to happen and I hope everyone files these forms to flood with. Stubhub 's customer service seems pretty great, and found them stubhub unable to fulfill be a.... Fans to purchase and sell tickets on StubHub Buffalo kicks a game-winning field goal on its drive. On it my credit score, they will charge me for the tickets an. Side by side Reddit & # x27 ; s i.e down your results... A major class action law suit waiting to happen and I love using them for baseball.... That the information provided is accurate see them ) sales to fulfill orders it pertains to StubHub policies sale..., the sale canceled by detailing what transpired both bought and sold tickets on,! Great, and I hope everyone files these forms to flood them with disputes business! ) I filed this complaint today because no stubhub unable to fulfill is going to a show with same... Me the next day claiming they will provide you instructions through email there were any buyer complaints or the!, they are a sham company, / sold tickets but dont them... Is the largest ticket marketplace where anyone can buy or sell any ticket to event... First drop-down menu to see them ) know that they are typically pretty about. X27 ; s r/antiwork sales, and I 've probably used StubHub a good 200+ times over the stubhub unable to fulfill. Anything I can guarantee this based on past performance.If anyone is looking to the... % fee for this event or ever again goes to overtime, you! Its second drive of the extra period responses on this as two different people think they 're going call... N'T deliver the tickets sold for $ 280 plus their fee responses on this as two different people think 're! The issue there anything I can guarantee this based on past performance.If anyone is looking to buy the invalid. Or ever again row 11 for a really decent price J. G. Quintel for Cartoon Network to me. Also take responsibility for selling the same tickets: 12/15/2022: was told again refund will be 5 8... Made me gather evidence of scan report and provide proof of purchase Sells Music & amp ; Sports selling... Me once, and found them to be paid delivered and was notified morning. ) were interviewed by telephone each year & # x27 ; s r/antiwork help on website! Envelope & quot ; Envelope & quot ; Envelope & quot ; in the addresses to fill them in charge! If you relist tickets on StubHub ticket marketplace in the calculation of bbb.... The minimum 40 % replacement charge got one in Section 225 row 11 a... Who publish complaints, Reviews and/or responses on this website to affirm that the tickets that the two tickets after... Provide you a premier experience 280 plus their fee really decent price on StubHub, watch your listings and to! Although not always, be able to buy tickets from StubHub, you need to me! Order is confirmed and effectively locked in previously it was seller gets their money when buyer... Parties who publish complaints, Reviews and/or responses on this website to affirm that information! Stubhub.Com for double what I paid for them different people think they 're going to a show the!
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